Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@polospetcloset.com. 

You MAY NOT return something that is unapproved

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@polospetcloset.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Certain types of items cannot be returned, like anything that is non-sellable, has ANY AMOUNT of pet hair on it, has been worn, has been altered, tags removed, original packaging either torn or missing, damaged by you or your pet, any sort of smell, or stain.

Seasonal or Holiday items

Costumes

Super Sale items (Clearance items)

Personalized items

Special/Custom order items

Refunds 

All returns are for store credit only.

Once we receive your return, give us a 3-7 business days (not including holidays or weekends) to process it and we will email you to let you know it’s been processed and how much store credit has been placed on your account.

WE CANNOT CANCEL OR CHANGE ORDERS ONCE THEY ARE PLACED.

WE ARE HERE TO HELP YOU IN MANY WAYS.

PLEASE, REACH OUT BEFORE PLACING YOUR ORDER.

WE ARE HERE TO HELP YOU.